Photography session packages
Photography packages include the planning and consultation described in the product listing, the photography session, assisted image selection and the stated number of finished digital images.
Most clients contact Renata Clarke Portraits before purchasing and receive an invoice or secure payment link. Sessions may also be purchased directly through the online store.
After payment, Renata will contact the client personally to confirm:
- The package purchased
- The purpose of the photography
- The intended location
- Any practical requirements
- The planning call and session date
If you have selected the wrong package, misunderstood what is included or believe the service may not suit your needs, please contact Renata as soon as possible. Where no substantial consultation, preparation or photography has taken place, a refund or transfer to a more suitable package will normally be offered.
Your right to cancel
Private consumers who purchase a photography package at a distance, including through the website, email, telephone, invoice or payment link, will normally have 14 days to cancel, beginning the day after the contract is made.
To cancel, email:
hello@renataclarkeportraits.com
Please include your name, order number and the photography package purchased.
Nothing in this policy limits your statutory consumer rights.
Planning during the cancellation period
Renata Clarke Portraits normally begins communication and planning soon after a package is purchased.
By asking Renata to begin consultation, planning, location research, preparation or other work before the end of the 14-day cancellation period, you acknowledge that part of the photography service may begin during that period.
If you later cancel after work has begun, a reasonable amount may be deducted for services already provided and costs specifically incurred for your booking. Consumers are normally entitled to a refund for the part of a prepaid service that has not been supplied, while still paying for something of value already received.
If the complete photography service is fully performed within the cancellation period at your express request, the right to cancel may end once the service has been completed.
Cancellations after 14 days
Cancellation requests must be made by email.
Where a booking is cancelled after the statutory cancellation period, any refund will be calculated after taking account of:
- Consultation and planning already completed
- Preparation carried out specifically for the session
- Non-refundable location, permit, travel or supplier costs
- Reasonable losses associated with a reserved session date
Any cancellation deduction will reflect the work completed and genuine losses resulting from the cancellation. It will not automatically equal the full package price.
Rescheduling
One request to move the session to another date will normally be accepted without charge when at least seven days’ notice is given.
Requests made fewer than seven days before the session, or repeated requests to reschedule, may incur a £50 administration and rescheduling charge.
Where a client cancels or requests a new date fewer than 48 hours before the session, or does not attend without notice, an additional payment may be required before another date is reserved. The amount will reflect work already completed and reasonable losses associated with the missed appointment.
Illness, emergencies, bereavement and exceptional circumstances will be considered individually.
Outdoor sessions may be rearranged without charge when Renata determines that weather or environmental conditions would affect safety, equipment or the expected quality of the photographs.
Cancellation by Renata Clarke Portraits
If Renata must cancel because of illness, emergency, unsafe conditions or circumstances outside reasonable control, the client will be offered an alternative date.
If a suitable replacement date cannot reasonably be agreed, payment for services not provided will be refunded.
Finished digital photographs
The digital images included in a photography package, and any additional digital photographs purchased afterwards, are individually selected and retouched for the client.
Once the final digital files have been delivered, they cannot ordinarily be returned simply because the client has changed their mind. However, this does not affect the client’s rights where the files are faulty, materially different from their description or have not been supplied with reasonable care and skill.
Digital content remains subject to consumer remedies where it is faulty or not supplied as agreed.
Please contact Renata within 14 days of delivery if:
- A file is corrupted or cannot be opened
- The wrong image has been supplied
- A required file format is missing
- The delivered image materially differs from the approved selection
The issue will be investigated and, where appropriate, the file will be corrected or replaced.
Bespoke printed products
Folio boxes, mounted prints and wall art are prepared or manufactured specifically for the client using their selected photographs.
Once an order has been approved and submitted for production, it cannot normally be cancelled, changed or returned because the client has changed their mind.
This does not affect your rights if the product:
- Arrives damaged
- Is defective
- Is not as described
- Contains a production error
- Does not match the approved order
Please inspect printed products promptly after delivery and report any damage or defect within 48 hours where reasonably possible. Include photographs of the packaging and affected product.
A suitable remedy may include repair, replacement or refund, depending on the nature of the problem. A returns policy cannot remove statutory rights relating to faulty or incorrectly supplied goods.
Do not return a product before contacting Renata and receiving return instructions.
Gift vouchers
Gift vouchers are not redeemable for cash.
Any statutory cancellation rights applicable to a voucher purchased at a distance remain unaffected. Once a voucher has been redeemed and photography services have begun, cancellation will be treated under the photography-package provisions above.
Gift vouchers remain subject to the expiry date and conditions stated when purchased.
Returns of physical products
Where a return has been authorised, send the item to:
Renata Clarke Portraits
22 Woodside Drive
Coylton
Ayrshire
KA6 6FH
United Kingdom
Please use suitable protective packaging. Tracked and insured delivery is recommended for valuable items.
Where a product is faulty, damaged or incorrectly supplied, reasonable return postage will be reimbursed or a prepaid return method will be arranged.
Where a discretionary return is accepted for another reason, the client may be responsible for return postage.
Business and corporate bookings
The statutory consumer cooling-off provisions may not apply where photography is purchased wholly or mainly for business purposes.
Corporate, team, agency and larger commercial bookings will be subject to the cancellation and payment terms stated in the relevant quotation, invoice or written agreement.
Refund method
Approved refunds will normally be issued to the original payment method.
Processing times vary according to the bank, payment provider or card issuer. Any refund due will be made without unreasonable delay.
Need help?
For questions about cancellations, refunds, digital images or printed products, contact: