Your session fee to Renata Clarke Portraits includes: 

1.    Session Fee

Your session fee to Renata Clarke Portraits includes:
* Pre-portrait consultation to bring forth ideas and input to ensure a successful session.
* Style and beauty preparation guides
* Professional Makeup and hair
* Up to 2 hours of photography coverage on your session date (allow extra time for additional people)
* Post-session image retouching
* In-Person Viewing Appointment
Your session fee does NOT include any prints or digital products. If any extras or discounts are included in your session fee, this will be listed in your invoice.

The session fee pays for makeup & hair artist as well as the time and talent of the photographer and for your in-person viewing appointment. It does not include any finished portraits. The session fee is due at the time of booking. The Parties acknowledge that the Booking Fee is non-refundable in the event of cancellation by the Client, however we accept a one-time rescheduling a maximum of 14 days before your session date. Any additional reschedules or reschedule with less than 1-day notice will require an additional charge of £200 or a chosen image collection to be pre-paid. Payment for any product orders shall be submitted to the Photographer at time of reveal/ordering session.

2.    Personal Cameras

Personal cameras are not allowed in the studio during your session. Please refrain from taking phone images or video recording. We work very hard to ensure your session is captured artistically and creatively. We ask that you respect our livelihood and refrain from taking photographs of what we are creating. 

3.    Reveal and Ordering Appointment

You will view your portraits at a personally attended reveal session which can take place in the studio or via video conferencing software). You will be asked to order at this time. Please make sure all decision-makers are present. Clients who cannot make a decision about products or images during their viewing appointment or wish to order more images at a later date, may schedule an additional ordering appointment for a £49 fee. Once your order is placed in-person, your ordered digital images will be retouched (between 1 to 7 days) and uploaded to an online storage where you can download your files as well as print products from them. Due to the downloadable nature of this content, once files are removed from the studio the sale is final and non-refundable. We do NOT offer online galleries for ordering. Digital files cannot be released outside the studio until FULL payment is made.

4.   Payments

Due to the custom nature of the work, payment for any wall art or additional folio boxes must be placed in full and is subject to a 50% cancellation fee should you change your mind about an order after it is placed. Once an order is sent to the lab or digital files are submitted to the client either by electronic transfer, the order is deemed non-refundable. Payments may be made cash, Visa, MasterCard, PayPal, Apple Pay, Android Pay and PayPal. PayPal Credit and flexible in-house payment plans are also available. 

5.   In-House Payments Plans

In-house payment plans can be arranged upon request. A 25% of your total order will be required as a down payment on the day of your reveal and ordering appointment. The reminder can be spread over a maximum of 12 months in flexible weekly or monthly instalments.

The payment plan will be arranged via Square invoice and Client’s debit or credit card details will be required on file (card authorisation form will need to be filled in and signed by the client). The card will be charged according to the agreed payment schedule.

6.   Product Delivery

Digital files will require between 1 to 7 days for retouching and delivery (depending on the number of images ordered). Folio box with standard 6×8 matted prints will be ready for shipping or collection 24/ 48 hours once the digital images have been approved by the client. Any additional 6×8 prints and boxes will require up to 14 days for production and shipping. Please allow 3 – 4 weeks for any wall art orders to be completed. Your portraits are an investment and an heirloom that should not be rushed.

All ordered images are kept on file for a 1 year. Un-ordered images are deleted after 30 days. 

7.   Use of Independent Contractors 

In the event a Photographer furnishes a hair and/or makeup artist, the Photographer is not liable for any application or services by this Independent Contractor. This includes but is not limited to, allergies as a result of use of the products by the Independent Contractor. It is the Client’s responsibility to convey all allergies to the Independent Contractor.

8.   Use of Alcohol 

At the Photographer’s discretion, alcohol may be provided by the photographer. Otherwise, the use of alcohol is not permitted on the Photographer’s premises. The Client understands that consumption of alcohol prior to and/or during the session may negatively impact the results of the images. If alcohol is brought onto the premises by Client and consumed during the course of the session the Photographer may cease work and retain all deposits.

9.   100% Guarantee

Renata prides herself in delivering beautiful portraits of everyday women but if for whatever reason you do not like any of the images, you are entitled to a free re-shoot within 30 days from your reveal & ordering appointment. This is our 100% satisfaction guarantee.

10.   Artistic Rights

While Renata does capture many images during your session, any images with eyes closed, heads turned, duplicates, blurred etc. will not be shown and are removed from our archives permanently after the session. Requests for additional image re-touching will be honoured at a £49 per hour retouching fee and at the discretion of the artist. Re-touching will be performed to the artists desired outcome and is considered the final version. Artist will not perform any re-touching she does see as fit for the image.

11.   Creative Control

The Photographer retains creative control of the session. This control is including, but not limited to, the adjustment of hair, makeup, jewellery, clothing, and clothing straps.

The Copyright Designs and Patents Acts 1988 assign the copyright of the images to the photographer. Any images or copies of images whether stored digitally or otherwise and any computer program including any source or object code, computer files or printed documentation relating to such images are protected by the Copyright and Design Act 1988. It is contrary to the Act to copy or allow to be copied photographically/electronically or by any other means an image created as part of this contract without the permission of The Photographer/s in writing.

12.   Insurance and Liability

The Photographer(s) will maintain Public Liability and Professional Indemnity insurance at all times. However, in the unlikely event of a total photographic failure or cancellation of this Contract by either party or in any other circumstance, the liability of one party to the other shall be limited to the total value of the Contract.
Neither party shall be liable for any indirect or consequential loss.

13.   Complaints

All complaints should be raised by the Client directly to the Photographer in writing within 14 days of the occurrence which gives rise to the complaint. The Photographer will consider the complaint and shall provide a response to the Client within 14 days of receipt of the Complaint. In the unlikely event of an unresolved complaint the Client may request the Guild of Photographers to mediate but only on the basis that its decision shall be final and binding upon both parties.

14.   Governing Law and Jurisdiction

The parties irrevocably agree any dispute arising out of this contract shall be governed and construed in accordance with English Law and that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

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